Settings·Users

Users

Add and manage the people in your organization — guides, managers, and administrators. Each user gets their own login and a role that defines what they can see and do in TourMan.

Roles

GuideBasic access
  • View their own schedule and upcoming tours
  • Set availability on time slots
  • Check in participants during a tour
  • Fill in reports after a tour
  • View their own financial statistics
  • Add new bookings to their own tours
ManagerExtended access
  • Everything a Guide can do
  • View the full tour schedule across all guides
  • Assign guides to tour slots
  • Delete, close, or pause tour slots
  • Edit and manage bookings
  • View booking statistics and source breakdown
AdminFull access
  • Everything a Manager can do
  • Access all Settings
  • Manage users, tours, financial rules, and payment splits
  • View full financial reports for all guides and the organization

Add a User

Go to Settings → Users and click Add User. Fill in the following fields:

Email

The user's email address. Used to log in to TourMan.

Name

The user's first and last name. Shown in the schedule and reports.

Phone

Optional — the user's contact number, with country code. Admins and managers can see it; if the AI Concierge's Share guide details with guests setting is on, it can also be given to guests who ask about their tour's guide.

Password

Optional — leave it blank and we'll email the user a link to set their own password on the address you gave them, instead of you choosing one for them. You can still set one yourself here if you'd rather.

Role

The user's role — Guide, Manager, or Admin. See the role descriptions above.

Update a User

Find the user in the list and click the Edit icon. You can update the user's Name, Role, Email, Phone and Password.

Delete a User

Find the user in the list and click the Delete icon.

Warning: Deleting a user is permanent and triggers the following:

  • All their payment records are permanently deleted
  • All their tour income records are permanently deleted
  • Their guide knowledge entries are deleted
  • They are removed from all assigned and available tour slots
  • Their auto-assign settings are deleted
  • Bookings they checked in remain, but the "checked in by" reference is cleared
Users — TourMan Docs