Reports·User Requests

Reports: User Requests

The organization-wide queue of everything the team has submitted through My Statistics's own My Requests section — reviewed and resolved from here.

Who Sees This Tab

Admin and Manager. Guides don't get this tab — they only see the request they themselves submitted, in their own My Statistics. Anyone, including an Admin or Manager, can submit a request; it just takes an Admin or Manager to resolve one.

Status Filter

A segmented control — Open / Fulfilled / Rejected / All — defaulting to Open so the tab lands on the actionable queue. Every filter sorts newest-first.

Each Request

Who submitted it, their message, a status badge, and when it was created — plus, once resolved, who resolved it and when:

Open

Shows Reject / Mark Fulfilled buttons.

Fulfilled

Shows who fulfilled it and when, next to the original submission date.

Rejected

Same, but for who rejected it.

Resolving a Request

Two buttons on any Open request — Reject and Mark Fulfilled — each behind its own confirm dialog before it goes through. Whoever clicks it is recorded as the resolver, even if a different Admin or Manager ends up reviewing it later.

One-way

Resolving is final — there's no button to reopen a Fulfilled or Rejected request, or to switch one from the other. It's also the point where the requester loses the ability to delete it themselves; the record stays as a permanent part of the log.

The Tab Badge

The "User Requests" tab label carries a number badge with the current count of Open requests across the whole organization — it only appears once that count is above zero, and updates as soon as you resolve one.

Reports — User Requests — TourMan Docs